You said, We did

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You said:

• You need information straight away when concerns arise or a diagnosis is received.
• The page felt overwhelming and like a “dumping ground” of information.
• Language can be confusing, with jargon and wording that doesn’t feel relevant.
• It should include young people as well as children.
• You want clear steps, guidance and who to contact, not just general information.
• You don’t want to have to wait for a diagnosis to get help.

The information felt overwhelming and unclear. You wanted simple steps, clear language, and to know where to go for help – without waiting for a diagnosis. 

We did:

We are redesigning the section to be clearer and easier to use, separating the information into topics with better structure, simpler language, and clearer signposting to support at every stage. 

How we did this:

Through the Local Offer Working Together Group, gathering lived experience from parents, carers and young people, and working collaboratively with partner teams to shape and improve the content.

• You wanted information about support available for carers, including things like respite, wellbeing, benefits, and understanding your role as a carer.
• Parents told us they found it difficult to recognise their role as a carer, in addition to being the child's parent. 
• Parents wanted to be able to easily find legal information such as information about power of attorney, appointees and what happens to tenancies or property if your circumstances change. 

You said:

• You need clearer information about post‑16 options, including education, training and jobs.
• There aren’t enough visible options for what comes after school.
• You want information about real-life preparation for adulthood, not just education.
• Events and information need to be easier to access and better organised.

We did:

• Co‑produced a dedicated Post‑16 section covering key areas like employment, housing, travel and “things to do”. 
• Expanded content to include education, training, employment and life skills to support preparation for adulthood.
• Improved event planning, including reviewing how post‑16 services are positioned and promoted at Local Offer Live.
• Created volunteering opportunities for Barnsley & Beyond members at Local Offer Live, which included stewarding, supporting stall holders and content creation. 
• Continued developing content to make post‑16 pathways clearer and easier to navigate. 

How we did this:

Through ongoing co-production with the Local Offer Working Together Group and Barnsley & Beyond (18 - 25 SEND Voice Group) including parents, carers, young people and professionals, from initial discussions through to testing and launch. 

• More detailed information about specific conditions (e.g. ADHD, Dyslexia, Dyspraxia, Dyscalculia, genetic conditions)
• Clearer explanations within sections so you know what to expect before clicking
• Content that works for different people, including parents, young people, autistic adults and professionals, with better accessibility for those less confident online