What is Passenger Assist?
Passenger Assist allows you to request an assistance booking in advance. Any train company can organise assistance for your entire journey, even if you are travelling on multiple services.
Passenger Assist includes:
- offering a helping hand to navigate the station
- help getting on or off the train
- meeting you from your train and taking you to your next train or the exit
- arranging a ramp on or off your train
- assistance relating to a non-visible impairment
- carrying your bag(s) – up to 3 items of luggage as per the National Rail Conditions of Travel (PDF, 1.1MB)
- getting an Assistance Dog Under Seat card
Find out more:
National Rail: Passenger Assist