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Help with gas, electricity and keeping warm

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Help towards your bills

If you're worried about paying utility bills, or keeping your home warm there are services who can help. 

Help from your energy supplier

Your energy supplier may offer grants if you are falling into debt with them.

Find your supplier below to see if you can apply.

If your supplier is not listed:

Charis have partnered with UK energy companies to support households through the Let’s Talk Energy Fund.

Get help with access to mobile data

Barnsley Libraries are working with Good Things Foundation to distribute free SIMs and mobile data to local people living in data poverty. The National Databank scheme is supported by UK mobile networks including Vodafone, O2 and Three.



If you're a Barnsley resident and meet the criteria, you can register your interest to take part. You can also register interest on behalf of other people.


To be able to access the National Databank you must be over 18 years old and from a low-income household. You also need to meet one or more of the following:

    • you have no or poor access to the internet at home
    • you have no or poor access to the internet away from home
    • you can't afford your existing monthly contract or top-up

      BMBC reserves the right to deny access to the National Databank if you don't meet the essential requirements.


      Warm Homes Team

      The Warm Homes Team can help if you are worried about bills and keeping warm 

      They can talk to you about 
      • Making your home warmer and cheaper to run. 
      • Energy bills and what they mean, making sure you are on the best price plan (tariff) for your needs
      • Energy debt, and things you can do to get back on track

      Find out more

      Ring the warm homes team on 01226 773366 or visit their webpage here 

      FREE replacement boilers

      BMBC Warm Homes Team may be able to fit a new boiler for you free of charge. 

      Are you eligible?
      • Your boiler needs to be eight years old or more and you must own your property.
      • You must also have a low disposable income after housing and energy costs.
      • If they replace your boiler they may also be able to help with outstanding energy debt
      Apply online

      You can apply online now using the form here
      You can also call our Warm Homes team on 01226 773366. You'll be able to ask any questions or get help to complete the form.



      Energy efficiency advice

      Do you know how much it costs to run your kitchen appliances?

      Use this appliance checker to find out!

      It’s a good idea to find out how much your appliances cost to run and how you could use them differently to save electricity. 

      Find out more 
      There are quick and simple things you can do to help, visit the Citizen's Advice Energy Efficiency page 



      Help from Yorkshire Water

      Yorkshire Water can help with your water bill. They can help you to reduce or cap your bill. They also offer grants and debt repayment schemes.

      Find out more:
      Get help paying your bill from Yorkshire Water if you want to talk to someone about your bill you can ring 0345 1247247

      Safer Homes Carbon Monoxide Alarms

      Fitting a carbon monoxide (CO) alarm in your home is a great way of keeping you and your family safe from the dangers of (CO). CO is an odourless, tasteless, and invisible gas that is dangerous, and can be created from faulty gas appliances.

      The Safe Homes programmes offers households a free CO alarm (maximum of one per household) - you can request your free CO alarm here.



      Local Offer Website

      Click here to go to Barnsley's SEND Local Offer.
      Find information for children and young people with special educational needs or disabilities.

      Who can help?

      Click here to go to our service quick search

      Great Childhoods Ambition

      Explore what’s possible for children, young people and families in Barnsley. 

      Barnsley's Great Childhoods Ambition 

      Barnsley Children's University

      As part of our Great Childhoods Ambition, we've partnered up with the Children’s University Trust to launch the Barnsley Children’s University.

      Click here to find out more 

      Help us improve the Virtual Family Hub

      We hope you've found everything you were looking for.

      Help us improve the Virtual Family Hub by taking a few moments to complete our Feedback Form 

      Register a birth

      You need to register your baby to get a birth certificate.


      Armed Forces Families

      Find valuable information and support for our Armed Forces community and families at Armed Forces Barnsley.

      Be part of something BIG

      Working with small children is a big deal.

      It’s a job that makes a difference by helping to give children the best start in life.

      Find a job in childcare

      Healthy Holidays (Opens in New Window)

      Click here for more information and to book Healthy Holidays

      Worried about a child? (Opens in New Window)

      Neighbouring Family Hub & Start For Life Offers

      If you live outside the Barnsley area, contact your local Family Hub, or Children's Services for details about programs available in your community.

      Childcare Providers Only : Provider Portal Login

      School Professionals Only : School Access Module (SAM)

      Early Help for Professionals Only

      Family Hub Room Bookings

      Click here to book a room within a Family Hub. 

      Please read our terms and conditions here