Bootstrap Case Family Services Directory

Debt advice and support

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Take control of your debt

Here you'll find services offering straightforward information and tools to help you understand and take positive steps towards sorting out your debt. 

Money Helper

It can be difficult to manage all the different bills and payments in our lives.

The Money Helper Bill Prioritiser tool can help you put your bills and payments in the right order. If you’re struggling to pay – whether it’s your rent, your mobile phone bill or loan repayments – it will tell you in two easy steps what to do before you miss a payment

Find out more:

Try it for yourself here 

Money advice service

Money Advice help families get back financial control through a straightforward and friendly service.

It doesn't matter if your debts are large or small, you can talk to to Money Advice's experts on 0161 640 6400 Monday-Friday, 8am-9pm and on Saturdays 9am - 4pm

They will talk through your situation and tell you about the different solutions, which may include: 

  • Individual Voluntary Arrangement (IVA)
  • Debt Consolidation 
  • Debt Management Plans (DMP)
  • Bankruptcy 
  • Debt Relief Orders
  • Breathing Space

Find out more

Visit the Money Advice Service Website 


National Debtline

National Debt Line is a free debt advice service.

Ring 0808 808 4000 anytime between Monday to Friday 9am-8pm and on Saturday 9:30am-1pm, and get help with your debts. 

  • You will get straight through to an expert debt adviser.
  • They will help you take the first step and work with you to fill in budget. 
  • Your adviser will then explore some options where you could save money, or increase your income in some way. 
  • They will answer any questions you have - and work with you to make a plan to tackle your debts in the longer term.

Find out more:

Visit the National Debt Line Website 

Barnsley Citizens Advice

Citizens Advice Barnsley offer free debt advice at their face to face drop in sessions across Barnsley. 

Click here to find your nearest drop in

Find out more:

Visit the Citizen's Advice Debt & Money webpage 

Ring the Adviceline service on (freephone) 0800 144 88 48 (you will be asked to input a landline number, if you don’t have one please add 01226 209365). You’ll speak to a trained assessor who’ll help you to decide what to do.

Phone lines are open Monday to Friday, from 10.00 to 16.00

Stop Loan Sharks

Not Sure What A Loan Shark Is?
If you can answer yes to one or more of these questions you might be borrowing from a loan shark:

  • Did they offer you a cash loan?
  • Did they not give you paperwork?
  • Did they add huge amounts of interest or APR to your loan?
  • Have they threatened you?
  • Are you scared of people finding out?
  • Have they taken your bank card, Universal Credit log-ins, passport, watch or other valuables from you?

Stop Loan Sharks

You can report loan sharks anonymously. What they are doing is illegal and you will not get into trouble for borrowing from them. You can complete an online form if you think you are paying money to a loan shark or if you know someone who is.

You can also ring 0300 555 2222 any time of day or night, your call will be answered by a trained officer experienced in helping people affected by illegal money lending.

Step Change Debt Charity

StepChange Debt Charity offers free debt advice and solutions for families, who want to deal with their debt and get back on track

They can: 

    • Provide free and impartial debt advice.
    • Help you create a Debt Management Plan for manageable repayments.
    • Give you online tools to help sort out your debt independently 
    • Provide support over the phone. 

    Find out more: 

    Visit the StepChange Website 

    Ring the debt helpline 0800 138 1111. (free from all landlines and mobiles) open from 8am to 8pm, Monday to Friday and 9am to 2pm on Saturday.

    Use the email contact form and someone will be in touch 

    More Money in Your Pocket

    There are lots of local and national schemes to help support you and your family during the cost of living crisis. You may be eligible without realising.

    Click here to see what support may be available to you.